Wine Club Terms and Conditions
As a member, you agree to all terms and conditions of membership. By becoming a member, you verify that you or the recipient of the club is at least 21 years of age. Due to system constraints, we are only able to have one name and one corresponding email on the membership; benefits are non-transferable.
Notifications
You will receive an email the 2 weeks prior to each club shipment noting important dates and details of your shipment. It is your responsibility as the member to notify Tildio Winery of any changes to credit card or billing/shipping address one weeks prior to the billing. Unfortunately, we are unable to make any changes after billing.
Billing
The club releases will be charged to the credit card on file four times a year(Fall, Winter, Spring, Summer). It is your obligation to update your credit card information online or by phone (509-687-8463) prior to the billing date. In addition any address changes must be made in writing to tildioclub@gmail.com or phone at least 5 days prior to this billing. Tildio Winery is not responsible for shipping charges incurred due to misdirected or returned shipments or changes made after the deadline. If a club shipment is returned for an incorrect address or three failed delivery attempts you will be responsible for the additional cost of reshipping or a restocking fee of $25.
Club wine purchases, tax and shipping are non-refundable once they have been processed. Costs may change without notice.
Shipping
We have negotiated the lowest shipping costs available and are pleased to pass the savings on to our members. Flat rate shipping charges for all club are available for the contiguous United States. Due to federal law requiring all wine shipments to be signed for by a person at least 21 years of age, a daytime delivery address, preferably a business address, is requested. Shipments are handled by FedEx and cannot be delivered to PO, FPO, APO or IPO boxes. Returned or refused shipments will incur additional fees.
Winery Pick Up
Due to space constraints at the tasting room, picking up your club release is available on a limited basis and to a limited number of members.
Will call members are required to pick up their club wines within 120 days of billing. If you are unable to pick up in that time frame you must call 509-687-8463 or email tildioclub@gmail.com to make other arrangements prior to the 120 day requirement. If a club release is not picked up within the 120 day period, and no prior arrangements have been made, Tildio Winery will not guarantee that vintage of wine will be available and we will substitute appropriate wines.
Substitutions
We understand that you may prefer certain wines over others; however the wines chosen for your shipment reflect the newest choices from our cellar. As wine club members, you get the first access to these wines. Many wines are limited in production and this is your chance to try them before the public. Because of this and the fact that we have a large number of members and cannot accommodate custom orders, no substitutions are allowed on your shipment. If there are certain wines that are your favorites, you can contact us and add them to your shipment or place a separate order.
Holds and Cancellations
You may place your membership “on hold” for one shipment per calendar year with a written notice to tildioclub@gmail.com least 5 days prior to a club month. Please note that a hold on your membership also suspends all club benefits.
Requests to cancel your membership can be made after you have received two club shipments and with a 14 day cancellation notice to tildioclub@gmail.com or call to 509-687-8463. If the 14 day cancellation period occurs during a scheduled club, that shipment will be processed and shipped as your final. All wine purchases, tax and shipping are non-refundable after processing and early cancellations may result in a $50 cancellation fee.
Sharing Your Club Benefits
Due to system constraints we are only able to have one name and one corresponding email on the membership. Benefits are not transferable outside of the member’s household.